Seller playbook

From sign-up to your first sale, on your own

No onboarding call required. This is the exact path every merchant takes through Mansah — seven steps, most of it done inside your first sitting.

1. 1. Create your account

   2 minutes

   Sign up with your email and start a 14-day free trial — no card required. You pick a plan up front, but nothing gets charged until the trial ends and you choose to continue.

2. 2. Set up your business

   3 minutes

   Tell Mansah your business name, what you sell, and whether you ship or customers pick up. This becomes the agent's working knowledge of your shop — it's what lets it answer "do you deliver to Kumasi?" correctly on day one.

3. 3. Connect WhatsApp Business

   5–10 minutes, sometimes longer

   From your dashboard's WhatsApp tab, connect your WhatsApp Business number through Meta's Embedded Signup. Right after connecting you'll usually see "Awaiting Meta Approval"— that's normal, not an error. Meta reviews new business numbers before messages can flow; most merchants clear this within a day.

4. 4. Add your first products or services

   ongoing

   The agent can only sell what's in your catalog. Add at least a handful of real products — name, price, and a photo if you have one — before you send anyone your WhatsApp number. An empty catalog is the single most common reason a first conversation goes nowhere.

5. 5. Share your WhatsApp number

   the moment that matters

   Put your WhatsApp link on your Instagram bio, your TikTok, your business card — wherever customers already find you. This is where your first real conversation comes from; Mansah doesn't send you customers, it closes the ones you already reach.

6. 6. What happens when someone messages you

   automatic, from here on

   The agent answers product questions, negotiates within the discount ceiling you set (it never goes lower than your floor price without asking), takes the order, and sends a payment link. You get a WhatsApp ping the moment a real order comes in.

7. 7. Where to watch results

   check in daily at first

   Orders shows everything sold. Needs Attention surfaces anything the agent couldn't handle alone — a question outside its knowledge, a stuck payment — so nothing quietly falls through. That's the whole loop: connect, catalog, share, watch.